At Mirror Bella we attempt to achieve maximum customer satisfaction. If you are unhappy with your item you can return the items within 14 days of receiving your package, once this time has passed unfortunately we will not be able to refund you. Items must be unused in original packaging/condition with all tags attached to be eligible for a return. Due to hygiene reasons earrings are exempt from being returned unless they are received faulty.
Buyer must pay return postage costs, only the cost of the item will be refunded excluding postage and packaging fees.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and payment will be returned via the original method of payment, within 14 days. Returned items will incur a 20% restocking fee, which will be deducted from your refund.
If you return some/all of the items in your original shipment and the remaining total order after return amount falls below the minimum purchase requirement for Free Shipping, we will deduct the shipping cost for the remaining items since the order is no longer eligible for free shipping. For example if a customer made a purchase of £100 they are eligible for free shipping, however they decided to return items costing £45 and the remaining total of your order was £55, which falls below free shipping eligibility. Therefore, the refund amount would be £45 – £3.99 (shipping fee is depending on the shipping option used and what country it was sent to) total = £41.04
Refunds for lost parcels during transit will exclude the shipping costs.
Although items are securely packaged when they leave us sometimes they may get damaged during transit. In the unfortunate case your item arrives damaged please contact us as soon as possible so we can help resolve the issue. Please send an image of the faulty item to firstname.lastname@example.org BEFORE you return the item so we can advise further.